At Tivahub, we strive to ensure your web hosting experience is as seamless as possible. However, some of our users have encountered a recurring issue where they are prompted with the message: “Your IP address has changed. Please log in again.” This can be frustrating, but we’re here to help you understand why this happens and how to fix it.

Why This Happens

The primary reason you’re seeing this message is due to a change in your IP address. Most likely, you’re using an MTN SIM card for browsing. MTN frequently assigns dynamic IP addresses, meaning your IP address can change during your browsing session, causing cPanel to prompt you to log in again as a security measure.

How to Fix It

Here are four (4) different solutions to resolve this issue:

1. Log in Directly via cPanel URL
   • Access your cPanel directly using cpanel.yourdomainname.com. This method often provides a more stable connection and might mitigate the issue.
2. Use a VPN
   • Any VPN service will work fine. A VPN can provide you with a more stable, static IP address, which will prevent the frequent IP changes that cause the issue.
3. Use Opera Mini Browser
   • Opera Mini browser has features that might help in maintaining a stable session. Try accessing your cPanel using Opera Mini.
4. Change Your ISP
   • Consider switching from MTN to another ISP like Airtel, Glo, or 9mobile. These providers typically offer more stable IP addresses compared to MTN, reducing the likelihood of encountering this issue.

Conclusion

At Tivahub, we understand the importance of uninterrupted access to your cPanel. By following the above steps, you can significantly reduce or eliminate the “Your IP address has changed. Please log in again.” message. If you continue to experience issues, please don’t hesitate to contact our support team for further assistance.

Happy Hosting!